Outsourced call center and BPO company wins the category in CX Today’s blind-judged awards, adding to its Stevie Award recognition
LOS ANGELES, CA, UNITED STATES, November 10, 2026 /EINPresswire.com/ — Rapid Phone Center, an outsourced call center and business process outsourcing (BPO) provider, has been named Best BPO Provider at the CX Awards 2026, presented by CX Today. Winners across 21 categories were announced on November 3, 2026, after entries were judged blind by a panel of 25 enterprise customer experience leaders and analysts. Rapid Phone Center was selected from a shortlist of four finalists in the Best BPO Provider category.
“Winning Best BPO Provider is a recognition of our agents and team leads, the people who represent our clients’ brands on every call, chat and text,” said Olga Nikulshina, Chief Executive Officer of Rapid Phone Center. “Our clients don’t hire us just to answer the phone. They hire us to protect their customer relationships and grow revenue, and that’s the standard we hold ourselves to every day.”
Rapid Phone Center builds outsourced customer engagement programs around each client’s customer journey, systems and brand standards. Its services include:
– Inbound customer service and omnichannel support across phone, email, live chat and SMS
– Outbound sales, lead generation and qualification, and appointment setting
– Abandoned cart recovery, order confirmation calls and customer retention
– Non-clinical telehealth BPO support, plus programs for Medicare, insurance, legal and home services companies
– Back-office support, including order processing, data entry and billing support
The company supports customers in English, Spanish, French, German, Italian and Portuguese.
The CX Awards judging panel assessed entries on evidence of real-world results rather than reputation. Rapid Phone Center pairs trained human agents with AI-assisted workflows, giving clients technology for speed and people for the conversations that build trust and close sales.
“Many companies are adding AI to customer service, and customers still want a real person when it matters,” said Nikulshina. “Our model puts trained agents at those moments, supported by technology that makes them faster and more consistent. This award tells us that approach is working for the businesses we serve.”
The CX Awards win builds on Rapid Phone Center’s earlier recognition. That includes a Gold Stevie Award for Customer Service Team of the Year in the 2022 American Business Awards, two Bronze Stevie Awards in the 2022 Stevie Awards for Sales & Customer Service, multiple Gold Stevie Awards in 2023, and finalist recognition in three categories at the 2021 International Customer Experience Awards. A full list is available on the company’s Awards & Recognition page.
For ecommerce and direct-to-consumer brands, Rapid Phone Center works alongside its sister company, Rapid Fulfillment. Rapid Fulfillment provides order fulfillment, Shopify and TikTok Shop fulfillment, and drop shipping from its Los Angeles headquarters. Together, the two companies let a brand run customer service, sales calls and order fulfillment with one connected team.
The full list of CX Awards 2026 winners is available at awards.cxtoday.com/winners.
About Rapid Phone Center
Rapid Phone Center is an outsourced call center and BPO provider. It delivers customer service, outbound sales, lead generation, appointment setting, revenue recovery, customer retention, telehealth support and back-office services for growing companies. The company was named Best BPO Provider at the CX Awards 2026 and has received multiple Stevie Awards. Learn more at rapidphonecenter.com.
About Rapid Fulfillment
Rapid Fulfillment, founded in 2015, is an ecommerce order fulfillment and drop shipping company headquartered in Los Angeles, California. It serves Shopify, TikTok Shop and direct-to-consumer brands with pick-and-pack fulfillment, inventory management and private-label support. Learn more at rapidfulfillment.com.
Olga Nikulshina
Rapid Phone Center
332-777-6748
sales@rapidphonecenter.com
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